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Global Support

Automsoft takes its product support commitments to its customers especially seriously, offering a 24/7 telephone and email service to match the needs of enterprises with continuous manufacturing processes and a global spread. The company’s philosophy is that the relationship with its customers is ongoing and two-way. It looks for and receives regular feedback through an actively managed user group which contributes to better support, closer relations with the industry sectors the company serves, enhanced market reputation and a continuous cycle of product development.

The company’s commitment to the highest standards of quality and customer support is underpinned by the ISO Quality Award 9001:2000 certification for both its software development and customer management processes.

The importance of staff training in user organizations is fully recognized by Automsoft, which offers both standard and customer-specific RAPID courses to meet its user needs, from plant operative to senior executive levels.