Privacy Policy

This privacy policy will explain how Automsoft International Limited (“Automsoft”, “we”, “our”) uses the personal data we collect from you when you use our website www.automsoft.com.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• What we share with others and why
• How do we store your data?
• How long do we retain your data for?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Automsoft collects the following data:

• Name
• Email address
• Phone number
• Job role
• Company name
• Billing address
• Shipping address
• Tax ID
• Payment method
• A record of what you purchased
• IP address
• Your location
• Browser type
• Diagnostic system information for troubleshooting purposes

How do we collect your data?

You directly provide Automsoft with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Chat to us online.
• Voluntarily complete a customer survey or provide feedback via email.
• Request a Free Trial of our software.
• Submit a contact form, quote request, an enquiry form or submit a support request to us.
• Use or view our website via your browser's cookies.

How will we use your data?

Automsoft collects your data so that we can:

• Set up your account.
• Process your current order and your recurring orders.
• Comply with any legal obligations we have, such as calculating taxes.
• Process payments and prevent fraud.
• Send you information about your account and order.
• Give you customer access to our Support Area.
• Record and manage your Memberships and Subscriptions with us.
• Give you a Free Trial of our software.
• Provide you with technical support.
• Respond to your enquiries and requests, such as transaction details or quotation requests. 
• Refer you to one of our local Partners to help you with your enquiry.
• Email you information and tips on our products and services which we think will be helpful.
• Send you marketing messages, if you choose to receive them.

What we share with others and why

• Your name and contact information with an Automsoft Partner in your location who can help you with your enquiry.
• We accept payments using the Stripe payment gateway. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see https://stripe.com/ie/privacy for more details.
• We use the following third party/sub-processors for data hosting, web hosting, for website functionality and to manage your support requests. The following table details their Privacy Framework certifications and use of EU Standard Contractual Clauses for General Data Protection Regulation (GDPR) compliance. You can review their Privacy Policies using the links below.

How do we store and protect your data?

Automsoft stores your data securely on Hostgator.com Servers. Hostgator is a brand of Newfold Digital Inc. For transfers of personal information, such transfer is under the EU Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC and 2010/87/EU.

HostGator Servers are protected from DDoS attack (UDP flood). 

Hostgator has an extensive custom firewall rule and large Modsecurity rule sets protecting their servers from a variety of forms of attack. 

Hostgator Data Centers are all highly secure facilities with restricted access. 

Hostgator employs additional confidential server security methods and precautions.

Read about Hostgator’s server security protection measures here: https://www.hostgator.com/help/article/what-security-measures-are-used-to-protect-my-server

Your data is stored in a Wordpress/Woocommerce Authenticated SQL database and our website has HTTPS secured website access. We use two factor authentication for Wordpress Users.

If you have been issued with a RAPID™ License, we store your email address on our License Server which is an Amazon Web Services EC2 instance in Amazon’s EU-WEST Region. Data is written to an encrypted database and transmission to/from this instance uses SSL encryption.

How long do we retain your data for?

Your data will be retained for as long as we have, or need to keep a record of, our business relationship with you and your organisation. Thereafter we will delete your data. All business records must be kept for six years.

Your personal data may be held for longer periods where extended retention periods are required by law or regulation and in order to establish, exercise or defend our legal rights. 

Marketing

Automsoft would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Automsoft from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please let us know by emailing us at [email protected], or by selecting unsubscribe in any marketing communication.

What are your data protection rights?

Automsoft would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Automsoft for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Automsoft corrects any information you believe is inaccurate. You also have the right to request Automsoft to complete information you believe is incomplete.

The right to erasure - You have the right to request that Automsoft erases your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Automsoft restricts the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Automsoft's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Automsoft transfers the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Officer - Susan Collier

Email: [email protected]

Call: +353 1 4491100

Or write to:

Susan Collier
Data Protection Officer

Automsoft International Limited
The Greenway, Block C Ardilaun Court
St Stephen’s Green
Dublin D02 TD28
Ireland

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we will collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Automsoft uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies our website uses:

• Essential - required for technical reasons in order for our website to operate
• Functionality - Automsoft uses these cookies so that we recognize you on our website and remember your previously selected preferences. This could include what location you are in. A mix of first-party and third-party cookies are used.
• Performance and Analytics - Automsoft uses Google Analytics to collect information about your visit to our website - how you got to our website, where you are from, how you use the content you viewed, the links you followed and information about your browser, device and your IP address. This enables us to measure the success of our website, to improve the visitor’s experience of using our website and to improve our content. We enable you to opt out easily from Performance and Analytics cookies should you wish.

How to manage cookies

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, in some cases, some of our website features may not function for you as a result. You will also be asked to accept our use of cookies when you visit our website, or you have the facility to turn off the cookies by cookie type.

Privacy policies of other websites

The Automsoft website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Automsoft keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 31 March 2021.

How to contact us

If you have any questions about Automsoft's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Data Protection Officer - Susan Collier.

Email: [email protected]

Call: +353 1 4491100

or write to:

Susan Collier
Data Protection Officer

Automsoft International Limited
The Greenway, Block C Ardilaun Court
St Stephen’s Green
Dublin D02 TD28
Ireland

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Automsoft has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Email: [email protected]

Write to: 6 Earlsfort Terrace, Dublin 2, D02 W773. Ireland

Call: +353 1 6395689