Is there anything that Pay As You Go Support doesn’t cover ?

– Onsite support
– Root cause analysis
– Writing or review of custom code
– Support for RAPID Software versions out of the support lifecycle
– Repairs necessitated by the following RAPID Software violations:

  • Unauthorised relocation, unauthorised movement, improper operation, neglect or misuse of your RAPID Software or equipment on which the Software is installed
  • Failure to maintain proper site or environmental conditions, or
  • Any unauthorised attempt at repairs, maintenance, or modifications to your RAPID Software.

In the case of repairs necessitated by RAPID Software violations, Automsoft will quote you a separate fee.