The RAPID Data Agent supports plugin data interfaces via simple DLL’s. It is possible to create custom plugins using Visual Studio with the supplied libraries. These can be developed in both C# and VB. […]
Archives: FAQs
Does RAPID support data backfill ?
Yes, RAPID allows backfill of data into the database. By default any time range can be inserted, but there are settings to limit insertion of both past and future data. […]
How does RAPID compress data ?
The underlying schema used to store the data has a patented mechanism to compress the timestamp while retaining its accuracy and the accuracy of the data value. If lossy compression is permitted then RAPID also suppports a number of data compression mechanisms at the cost of data accuracy. […]
How many tags can be supported in a single RAPID Database ?
The structure of a RAPID Database consists of 1 to many nodes each containing 1 to many tags. In a normal system we would recommend that each node contains up to 100,000 tags and that there are up to 100 nodes. This means that each DB can have up to 10 million tags. If more […]
What do I do once I have purchased a PAYG Support Ticket ?
Simply email the details of your issue to Automsoft Support who will be ready to help. You can also contact Automsoft Support through our website here. […]
How do I purchase a PAYG Support Ticket ?
You can purchase a Pay As You Go Support Ticket through our website by clicking here or by selecting PAYG Support in our Shop […]
What’s the expected response time?
PAYG Support is available in normal Irish Standard Time business hours, Monday to Friday (9.00 – 5.30 pm), excluding Public Holidays. Response times are measured from the time you create the PAYG Support Ticket by emailing [email protected] or contacting Automsoft Support through the Automsoft website here. Priority Level Description Initial Response Time Completion Deadline […]
What if I have billing questions about my credit card purchase ?
Please contact [email protected] for your credit card billing questions. […]
Is there anything that Pay As You Go Support doesn’t cover ?
– Onsite support – Root cause analysis – Writing or review of custom code – Support for RAPID Software versions out of the support lifecycle – Repairs necessitated by the following RAPID Software violations: Unauthorised relocation, unauthorised movement, improper operation, neglect or misuse of your RAPID Software or equipment on which the Software is installed […]
Can I create tags in the DB before connecting to the data source ?
Yes, RAPID supports the ability to import tag definitions from CSV files to allow tag names to be created without needing to browse the data source (very useful where the data source does not support browsing). The format consists of a header, containing the names of the fields, followed by multiple rows containing the associated […]
